Introduction
Welcome to Velocity OS. We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices in plain English—no legal jargon, no BS.
By using Velocity OS, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Information You Provide
- Account Information: Name, email address, company name, and billing information when you create an account
- Content & Data: Any content you create, upload, or authorize us to access (social media accounts, analytics data, brand assets)
- Communications: Messages you send us through support channels, feedback forms, or email
- Payment Information: Processed securely through our payment processor (we don't store full credit card details)
2. Information We Collect Automatically
- Usage Data: How you interact with our platform, features used, time spent, actions taken
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies & Tracking: We use cookies to improve your experience and analyze platform performance
- Performance Metrics: Analytics on content performance, campaign results, and marketing metrics
How We Use Your Information
We use your data to make Velocity OS work for you. Specifically, we use it to:
- Provide Our Services: Create content, run campaigns, generate analytics, and deliver the AI-powered marketing automation you signed up for
- Improve Our Platform: Train our AI models, fix bugs, add features, and make the product better
- Personalization: Learn your brand voice, understand your audience, and optimize content for your specific needs
- Communication: Send you updates, respond to support requests, and notify you about your account
- Security: Detect fraud, prevent abuse, and protect your account from unauthorized access
- Legal Compliance: Meet our legal obligations and enforce our Terms of Service
AI & Machine Learning
Here's the real talk about AI: Velocity OS uses AI to analyze your content, learn your brand voice, and create marketing materials. This means:
- Your content data helps train and improve our AI models
- We analyze your brand's tone, style, and messaging patterns
- Your performance data helps optimize future content recommendations
- Your data may be used in aggregate (anonymized) to improve the platform for all users
What we DON'T do: We don't sell your content to third parties, use it to train models for competitors, or share your proprietary strategies with others.
Data Sharing & Third Parties
We don't sell your data. Period. But we do share it with:
Service Providers
- Cloud Infrastructure: Amazon Web Services (AWS) for hosting and storage
- Payment Processing: Stripe for secure payment transactions
- Analytics: Google Analytics and similar tools for platform analytics
- Social Media APIs: When you connect accounts, we interact with platform APIs (LinkedIn, Twitter, Instagram, etc.)
- Email Services: For transactional emails and notifications
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
Your Data Rights
You own your data. You have the right to:
- Access: Request a copy of your data at any time
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Download your content and data in a portable format
- Opt-Out: Unsubscribe from marketing emails (you'll still receive critical account notifications)
- Restrict Processing: Limit how we use certain data
To exercise these rights, email us at privacy@velocityos.com
Data Security
We take security seriously. Our measures include:
- Industry-standard encryption (TLS/SSL) for data in transit
- Encrypted storage for sensitive data at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Employee training on data protection best practices
Reality check: No system is 100% secure. We do everything we can to protect your data, but we can't guarantee absolute security.
Data Retention
We keep your data as long as your account is active. When you delete your account:
- Most data is deleted within 30 days
- Some data may be retained for legal or business purposes (billing records, etc.)
- Anonymized, aggregated data may be retained indefinitely
- Backup copies may persist for up to 90 days before permanent deletion
Cookies & Tracking
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze how you use the platform
- Improve performance and user experience
You can disable cookies in your browser, but this may limit platform functionality.
International Data Transfers
Velocity OS operates globally. Your data may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards are in place for international transfers.
Children's Privacy
Velocity OS is not intended for users under 18. We don't knowingly collect data from children. If you're under 18, don't use our platform.
Changes to This Policy
We may update this Privacy Policy from time to time. Major changes will be communicated via email or prominent platform notifications. Continued use after changes constitutes acceptance.
Contact Us
Questions about this Privacy Policy? Concerns about your data?
Email: privacy@velocityos.com
Address: Velocity World Inc., 123 Innovation Drive, San Francisco, CA 94102
Your Privacy Matters
We built Velocity OS to empower businesses with AI-driven marketing automation. Your trust is essential, and we're committed to earning it every day through transparent, responsible data practices.