Agreement to Terms
Welcome to Velocity OS. By creating an account and using our platform, you agree to these Terms of Service. If you don't agree, don't use the platform. It's that simple.
These terms constitute a legally binding agreement between you and Velocity World Inc. ("we," "us," "our"). Read them carefully.
⚠️ Important: These terms include an arbitration clause and class action waiver. By using Velocity OS, you agree to resolve disputes through binding arbitration rather than court litigation.
Who Can Use Velocity OS
To use Velocity OS, you must:
- Be at least 18 years old
- Have the authority to bind your company/organization to these terms
- Not be prohibited from using the service under applicable law
- Provide accurate registration information
- Comply with all applicable laws and regulations
Your Account
Account Security
You're responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorized access
- Ensuring your team members comply with these terms
Account Requirements
- One account per business entity
- Accurate and current information at all times
- No sharing accounts across multiple businesses
- You may not transfer or sell your account
What Velocity OS Does
Velocity OS provides AI-powered marketing automation. Specifically:
- Content Creation: AI generates marketing content based on your inputs and brand data
- Campaign Automation: Automated planning, creation, and distribution of marketing campaigns
- Multi-Channel Publishing: Posting content to connected social media and marketing platforms
- Analytics & Optimization: Performance tracking and AI-driven improvements
What You're Responsible For
Your Content
You retain ownership of content you create or upload. However, you grant us a license to:
- Use your content to provide and improve our services
- Analyze your content to train and enhance our AI models
- Store, reproduce, and process your content as necessary
You promise that:
- You own or have rights to all content you provide
- Your content doesn't violate any laws or third-party rights
- You have permission to connect and post to third-party platforms
- Your content isn't illegal, defamatory, or harmful
Acceptable Use
You may NOT use Velocity OS to:
- Create spam, fraudulent, or misleading content
- Violate any laws, regulations, or third-party rights
- Harass, threaten, or harm others
- Spread malware, viruses, or harmful code
- Attempt to hack, breach, or compromise our systems
- Resell or redistribute our services without permission
- Create content that infringes intellectual property rights
- Manipulate or game social media algorithms unfairly
- Generate content for illegal products/services
AI & Content Generation
Here's the reality about AI-generated content:
- Not Perfect: AI makes mistakes. Review content before publishing.
- Your Responsibility: You're responsible for all content published under your brand
- No Guarantees: We can't guarantee specific results, rankings, or outcomes
- Human Oversight: AI is a tool, not a replacement for human judgment
- Third-Party Platform Compliance: Ensure AI content complies with platform policies (LinkedIn, Instagram, etc.)
Critical: You are ultimately responsible for reviewing and approving all AI-generated content before it's published. We're not liable for content that violates third-party platform policies or causes reputational harm.
Pricing & Payments
Subscription Plans
- Pricing is displayed on our website and may change
- You'll be charged the rate in effect when you subscribe
- Price changes apply to renewals, not current billing periods
- All fees are non-refundable unless required by law
Billing
- Automatic Renewal: Subscriptions auto-renew unless canceled
- Payment Methods: Credit card, debit card, or other approved methods
- Failed Payments: Service may be suspended for non-payment
- Taxes: You're responsible for all applicable taxes
Cancellation
- Cancel anytime from your account dashboard
- Cancellation takes effect at the end of your current billing period
- No refunds for partial months
- Access continues until the end of your paid period
Intellectual Property
Our IP
Velocity OS, our technology, AI models, code, designs, and branding are our property. You don't get any ownership rights. You're granted a limited license to use the platform as intended—that's it.
Your IP
You retain ownership of your content and brand assets. We don't claim ownership. However, we need rights to process and use your content to provide our services (see Privacy Policy).
Third-Party Platforms
Velocity OS integrates with third-party platforms (LinkedIn, Twitter, Instagram, Facebook, etc.). You're responsible for:
- Complying with all third-party platform terms of service
- Maintaining valid accounts and permissions
- Any violations or suspensions on those platforms
- Understanding we have no control over third-party platform changes
Disclaimers & Limitations
Service Availability
We strive for 99.9% uptime, but:
- We don't guarantee uninterrupted or error-free service
- Scheduled maintenance may cause temporary outages
- We're not liable for third-party platform outages or API changes
- Internet connectivity issues are not our responsibility
Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We don't guarantee:
- Specific marketing results or ROI
- Content will be error-free or perfect
- AI will always perform as expected
- Compatibility with all platforms or systems
- Uninterrupted service availability
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability is limited to the amount you paid in the last 12 months
- We're not liable for indirect, incidental, or consequential damages
- We're not liable for lost profits, revenue, or business opportunities
- We're not liable for content created by our AI
- We're not liable for third-party platform actions or changes
Indemnification
You agree to defend, indemnify, and hold us harmless from any claims, damages, or costs arising from:
- Your use of Velocity OS
- Content you create or publish
- Violation of these terms
- Violation of any third-party rights
- Violation of any laws or regulations
Termination
You Can Terminate
Cancel your account anytime. Upon cancellation:
- Access continues until the end of your billing period
- Your data is retained per our Privacy Policy
- You can export your data before termination
We Can Terminate
We may suspend or terminate your account if you:
- Violate these Terms of Service
- Fail to pay (after reasonable notice)
- Use the service for illegal activities
- Abuse or harm our platform or users
- Repeatedly violate third-party platform policies
We'll provide notice when possible, but may terminate immediately for serious violations.
Dispute Resolution
Informal Resolution
If you have a dispute, contact us first at legal@velocityos.com. We'll work with you to resolve it informally.
Binding Arbitration
IF INFORMAL RESOLUTION FAILS:
- Disputes will be resolved through binding arbitration
- Arbitration will be conducted by the American Arbitration Association (AAA)
- You waive your right to sue in court
- You waive your right to a jury trial
- Arbitration proceedings are confidential
Class Action Waiver
YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS. You waive any right to participate in class actions or representative proceedings.
General Terms
Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Velocity OS.
Changes to Terms
We may update these terms. Major changes will be communicated via email. Continued use after changes constitutes acceptance.
Severability
If any provision is found unenforceable, the rest remains in effect.
No Waiver
Our failure to enforce any right doesn't waive that right.
Assignment
We may assign our rights. You may not assign yours without our written consent.
Governing Law
These terms are governed by California law, excluding conflict-of-law principles.
Contact Us
Questions about these Terms of Service?
Email: legal@velocityos.com
Address: Velocity World Inc., 123 Innovation Drive, San Francisco, CA 94102
Final Note
We built Velocity OS to empower businesses with AI-driven marketing. These terms protect both of us—you get a powerful platform, and we get reasonable protections to keep improving it. Use the platform responsibly, and let's build something great together.